Your data, your call

Delete your account

You can delete your Memoroam account yourself, at any time, without asking us. This page explains how, what gets destroyed, and what to do if you cannot sign in.

Deleting from the app

Open Memoroam and go to Profile
Tap the settings cog
Choose Delete Account
Type DELETE to confirm

Deletion happens immediately. It is permanent, there is no grace period, and it cannot be undone or recovered by you or by us.

If you cannot sign in

Email [email protected] from the email address on the account. We verify the request against that address and respond within one month, or within 45 days if you are in California.

What deletion destroys

Permanently, with no recovery:

Your trips, itineraries and travel history
Your photos and memories, including the original uploads
Your passport, stamps, stickers and everything else you collected
Your Starlight balance and transaction history
Your friend connections
Your profile and sign-in credentials

Virtual items are forfeited when you delete your own account, and no refund is due for them, except where your statutory rights say otherwise.

What does not get deleted

If you have contacted our support team, the ticket itself is kept after deletion, but with your name, email address, and message replaced by "[deleted]". Nothing personal about you sits anywhere else: since August 2026 our internal support channel receives only a ticket reference, never your name, email, or message. We may also keep limited records where the law requires it. Our support team can tell you what is held against your address.

Deleting individual items instead

You do not have to delete everything. Individual trips, memories, notes and highlights can each be removed in the app at any time, leaving the rest of your account intact.